Privacy Policy

We collect your personal data when you interact with our website, products, and services. This may include:

- Contact details such as name, email address, and phone number
- Identification documents to verify your identity
- Financial information such as bank account numbers for MYRC purchases and redemptions
- Transaction data including recipient addresses, transaction history and balances
- Technical data such as IP addresses, device information, and login data

We require certain personal data to provide our services per regulations such as anti-money laundering (AML) and know-your-customer (KYC) rules. You may choose not to provide data, but this may impact your use of BLOX services.

We use your personal data to:

- Verify your identity and comply with AML/KYC regulations
- Process MYRC transactions and provide associated services
- Respond to inquiries, requests and complaints
- Improve and customize our website and services
- Detect and prevent fraud, abuse and security incidents
- Comply with legal and regulatory obligations

We only process your personal data for the purposes stated in this policy. We will obtain your consent for any other uses. You can withdraw consent at any time.

We do not share your personal data with third parties except:

- To comply with legal requirements and obligations
- To authorized service providers acting on our behalf who are required to protect the data
- To complete any requested transactions and services
- To investigate fraud, security breaches or other issues

Where we are required to disclose data, we will only disclose the minimum necessary data for the purpose.

We use appropriate technical and organizational measures to safeguard your personal data including encryption, access controls, and personnel training. Despite these precautions, we cannot guarantee against unauthorized access or loss of data.

We retain your personal data only as long as needed for the purposes stated in this policy unless a longer period is required by law or regulations.

You have the right to access, correct, delete, and restrict use of your personal data under the laws of Malaysia, subject to limitations and exceptions. You may contact us regarding data protection matters.

We may occasionally amend this privacy policy to comply with law or reflect changes to our data practices. Any changes will be posted on our website.

Please direct any queries regarding our privacy practices to contact@blox.my. You may also file complaints with the relevant Malaysian regulatory body.